I’m trying to schedule my exam but I’m not sure if the slots are in AM or PM?
The time format on the scheduling system is 24 hour, not 12 hours. This means that if the slots available are, for example, 04:00 or 04:45, it means these slots are AM. If you want to schedule the exam in the afternoon, the time slots will be displayed as 16h00 or 16:45, for example.
I want to cancel my exam. When can I do it and ensure I get a refund?
To be able to get a refund when canceling the exam, you need to cancel it up to 15 days before the exam’s original scheduled date and time. In case you cancel it within less than 15 days before the exam date, you will not be able to get a refund.
There are no slots available to schedule the exam. What can I do?
When scheduling the exam, be sure to select the 2-week time frame recommended, so you get the maximum number of slots available. You can change the selected start date and choose the best time frame for you, whether it is 1 week or 1 month from the time of scheduling, depending on the availability of slots or the expiration date of the voucher, if they have one.
I want to reschedule my exam. How much time ahead do I have to do it?
To be able to reschedule your exam, you need to do it up to 15 days before the exam’s original scheduled date and time.
Rescheduling the exam 14 days ahead of its date, and up to 48 hours ahead, will incur an extra fee of 25 US$.
It is not possible to reschedule the exam less than 48 hours before the date, so be sure to do it, if you wish, before that.
I can’t reschedule my exam because I’m getting this error message “Error - We were unable to book your appointment. Please return later to start your appointment selection again”. What should I do?
If you are getting this message, it is because you are trying to reschedule the exam in less than 48 hours before the scheduled date of the exam.
According to the reschedule and cancellation policies presented during the scheduling process, you can only reschedule an exam up to 48 hours before the exam scheduled date and time.
For rescheduling or canceling reasons, I’m asked for 4 characters of my last name. My Last name only has 3 characters. Can I still reschedule or cancel my exam?
Yes. By default, all candidates will have a user created with their last name with 4 letters, but since this is up to 4, anyone with 2 or 3 characters will be able to use the 3 letters last name characters and proceed.
Note: Exams cannot be rescheduled/canceled after the date of the original appointment has passed.
What is the confirmation number and how do I have access to it?
The confirmation number, which has 16 numeric characters, is the identification of the exam session you schedule. Once you finish scheduling your exam, you should receive the email with the subject “Appointment confirmation email” which includes this information.
If you can’t find it, please check your SPAM folder, since it may be there. In case you still can’t find it, open a Training support case requesting to resend the confirmation email, sharing your name, email, and exam you registered too. The team will give you all the details.
How can I change my exam appointment from online/test center to test center/online appointment?
To change your exam appointment to an online/test center, you need to visit Prometric Page, cancel the appointment and register again on the Certification Page, select the option “Remote”/“Certification Center”.
Note: To be able to reschedule your exam, you need to cancel up to 48 hours before the exam’s original scheduled date and time. In case try to reschedule it within less than 48 hours before the exam date, and time you will lose your exam shot.