Main issue: Unable to log in to personal environment from last week, receiving 'Couldn't log in - The login with the external identity provider failed.' error when accessing via OutSystems portal profile or directly. The URL shows https://personal-ap8m8lbc.outsystems.dev/auth/realms/.... indicating an authentication issue.also unable to create support ticket its shows "failed to raise ticket".
Who is impacted: End-users trying to access their personal environment.
Scope of impact: Prevents access to personal environment.
Frequency of occurrence: Consistently happening whenever direct access or access via profile option is attempted.
Workaround and urgency: —
Attachment for reference :
I connected with Support got it solved. Thanks for effort everyone.Thanks & Regards,Shreyans Wadyalkar
Hello,Did you tried clear Cach of your browser or use incognito mode?There were some updates to login process by OutSystems last week to apply SSO for all OutSystems services but its working fine now.
yes I tried both but its still same.I was logging using outsystem.com by clicking "Open Outsystem" option in profile or visite personal env URL directly but its still same. Not using any other identity provider.
I am also experiencing problems connecting to my O11 personal environment. The system attempts SSO but fails with an incorrect username or password, even though those details work properly in ODC. I cannot reach Service Centre either, it shows an odd invalid login with SSO, so I cannot review logs or retrieve the activation code for a support ticket. I am effectively locked out of my environment with apps I do not want to lose.
Hi @shreyans wadyalkar ,
This looks like an authentication/session issue rather than an application issue. Try accessing the Personal Environment in Incognito or another browser to rule out cached sessions/cookies. If the same “login with the external identity provider failed” error persists, it may require OutSystems Support to investigate the authentication or environment side. Since the support ticket is also failing, you can share the screenshot, PE URL, and time of occurrence through another support channel. Pls check :https://www.outsystems.com/support/portal/open-support-case