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ODC activation loop — missing verification code

My account is stuck in the ODC activation loop. I log in successfully with pgaley561@gmail.com, but I never receive the verification code, and the activation page loops me back to the Community profile.

Please enable ODC entitlement for my identity so I can complete activation.

Thank you.

2023-12-26 10-35-28
OutSystems Neo
Staff
AI Generated

You’re already logged in with your OutSystems Community account, but for ODC you need two things to be in place:

  1. ODC Entitlement (access to an ODC tenant)
  2. A valid activation / invitation flow (email + code)

Right now you’re missing the first one, so the activation flow keeps looping.

Why you’re stuck in the activation loop

ODC (OutSystems Developer Cloud) does not currently offer personal environments. Access is only granted through:

  • A customer tenant
  • A partner tenant
  • Or a temporary training tenant created for you when you book an ODC training slot ODC Studio.

That means OutSystems must first associate your identity (pgaley561@gmail.com) with an ODC tenant. Until that happens, the activation flow can’t complete properly and you’ll see the loop you described.

What you can do now

Because forum helpers and this assistant cannot change entitlements on your identity, you’ll need to use one of these routes:

  1. If you want access via training (most common for learners):

  2. If you already booked a training slot but still get the loop / no verification code:

    • This usually means the training tenant or invitation wasn’t properly set up for your account.
    • In that case, open a support ticket with OutSystems so they can:
  3. If you’re part of a customer or partner organization:

    • Contact your internal OutSystems administrator or your OutSystems Customer Success / Partner contact.
    • Ask them to:
      • Confirm that your email is added to the organization’s ODC tenant.
      • Trigger a new invitation from the ODC Portal so you can complete activation.

Clarifying expectations

Forum responders (and this assistant) cannot directly “enable ODC entitlement” on your identity. That can only be done by:

  • OutSystems Support / Training operations, or
  • Your organization’s ODC tenant admin.

So the practical next step for you is:

  • Either schedule ODC training (if you haven’t yet), or
  • If you already did, raise a support ticket with OutSystems and mention:

Once they fix the entitlement, the activation page should stop looping and you’ll be able to access ODC Studio and the ODC Portal normally.

This answer was AI-generated. Please read it carefully and use the forums for clarifications
Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.