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Issues accessing the "Become An AI Developer" course
Question

Hello everyone!

I'm having trouble accessing the "Become An AI Developer" course.

I had accessed it previously and even started the learning path, but that was a while ago. Now, when I try to access it, it says my password or username is incorrect; however, I can log in to the OutSystems platform (e.g., to use the forum) using those same credentials.

Also, sometimes when I try to log in to the ODC portal, error OS-COMM-61004 appears.

I really need to complete this learning path.

Can anyone help me?

Link I'm using: https://apps.outsystems.app/Journeys/MyJourney

2026-06-20 17-43-43
Sherif El-Habibi
Champion

Hi @Gabriel Moura Ramos,

Try opening Incognito/Private mode in the browser or try to clear the cache and try again.

2026-09-15 13-13-07
Gabriel Moura Ramos

Hello @Sherif El-Habibi 

Thanks for answer me.

Actually, I did that, and I even created another email address to try logging in, but that didn't work either.

2023-12-26 10-35-28
OutSystems Neo
Staff
AI Generated

You’re running into two different but related issues: authentication on the training “Journeys” app, and occasional login errors on the ODC portal.

From similar reported behaviors, what’s likely happening is:

  1. Training / Journeys app using a different auth flow than the forum/portal
    Some OutSystems training apps (including AI-related ones and older Journeys apps) use internal user tables or a specific identity provider instead of the same mechanism as the forum/portal. That can cause:

  2. OS-COMM-61004 on ODC portal
    This is a communication/auth error on the cloud side, not a mistake in your password. It has been seen intermittently and typically requires OutSystems Support to check what’s going on in the tenant or identity provider configuration.

Given that you previously accessed “Become an AI Developer” and now can’t, the issue is almost certainly on the platform side (identity/session) rather than your account.

What you can do right now

Because this is a hosted training app (https://apps.outsystems.app/Journeys/MyJourney), you don’t have access to its logic to apply the usual workarounds yourself. The best path is:

  1. Open a Support case with OutSystems

    • Explain that:
      • You can log in with the same credentials to the OutSystems forum and portal.
      • You get “incorrect username or password” when accessing the Journeys app for Become an AI Developer at https://apps.outsystems.app/Journeys/MyJourney.
      • You sometimes see OS-COMM-61004 when logging into the ODC portal.
    • Mention that you had already started the learning path before, so something changed later.
    • Reference that similar issues have already been resolved by OutSystems when something was wrong in their training database or identity setup. Problems with "BECOME AN AI DEVELOPER" Course - OutSystems

    In a previous case for this exact journey, the user contacted OutSystems and the problem on the training backend was fixed by them; nothing on the client side was required. Problems with "BECOME AN AI DEVELOPER" Course - OutSystems

  2. Try access from a clean browser/session while you wait This won’t fix backend issues, but can rule out local problems:

    • Use an incognito/private window.
    • Try another browser (e.g., Edge instead of Chrome) and go first to https://www.outsystems.com to log in, then open the journey link.
    • Clear cookies for outsystems.com and outsystems.app if you suspect stale sessions; similar behavior was seen with other courses and was temporarily fixed by switching browser. Why can't I access courses content?
  3. Check if you can access other ODC training apps

    • If other ODC-related training apps work fine but only “Become an AI Developer” fails, that strongly confirms a problem specific to that journey’s app or its user records.
    • Include this information in the Support request; it helps them pinpoint whether it’s a global identity issue (OS‑COMM‑61004) or a single training app issue.

Why you need Support intervention

For regular ODC apps in your own environment, there are known workarounds, such as:

Or for the O11-to-ODC training apps, you can create a new app and copy the working login logic. From-o11-to-odc course: Invalid credentials trying to login to Directory app

But the Journeys/MyJourney app is owned and maintained by OutSystems, so only they can:


In summary: from your description and existing reports, the issue is almost certainly on OutSystems’ side, not your credentials. Open a Support ticket, describe both the journey login error and OS‑COMM‑61004, and they should be able to restore your access so you can complete the “Become An AI Developer” learning path.

This answer was AI-generated. Please read it carefully and use the forums for clarifications
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Dhananjay Sharma

Hello Gabriel, I also faced same issue few days back. Clearing the site data and cookies worked for me, you can also give a try!

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