Hi everyone,
I'm trying to set up my OutSystems 11 Personal Environment, but it has been stuck on "Setting up your infrastructure" for more than a week. The setup never completes, so I'm unable to access or use my environment.
I've already tried refreshing the page, waiting, and retrying the setup multiple times, but the issue remains unchanged.
I also tried contacting OutSystems Support, but I'm being redirected to the AI assistant and haven't been able to reach a support engineer.
Has anyone encountered this issue recently? Is there any way to resolve it, or is there a way to get this escalated to the OutSystems team?
Any help would be greatly appreciated. Thanks!
Vaibhav
Hello.
You have to reach support. Keep pushing with AI. Usually I can skip it with a couple of sentences.
Hi Vaibhav, this usually indicates that the Personal Environment provisioning process is stuck on the OutSystems side rather than an issue with your browser.
You can try:
Clearing browser cache/cookies and attempting setup from another browser.
Checking whether the Personal Environment status page shows any outage.
Trying again after a few hours if there is a provisioning delay.
If it has been stuck for more than a week, it likely needs manual intervention from OutSystems. Since the AI assistant is not routing you correctly, try posting on the OutSystems Community forum with your environment details or use the support escalation options available from your OutSystems account portal.
Hope it gets resolved soon.
Thanks Nuno,
This helped.