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Cannot create support ticket due to error

Hello all,


I cannot create a support ticket today.

When I click the "Ask a question" menu, I get a message "Producer 'LayoutCommunity_BL' module definition is incompatible. Please update it.".


Is this happening to others as well? I could create tickets without any problems until yesterday. 

If anyone knows of a solution, I'd appreciate it if you could share it.


Regards,

Hiromi

UserImage.jpg
Hiromi Hayashi
Solution

Hi all,


This issue was resolved yesterday evening (in Japan time). I believe OutSystems team addressed it. 

I appreciate your cooperation :)

2023-08-28 07-00-10
Paulo Torres
Champion

I tried and I don't have this issue. Maybe you can try again!

2026-03-27 07-32-35
James Padua

Hi,

Maybe you can try doing a clear cache and try again. You can also try using other browser or incognito mode. 

2019-11-11 17-10-24
Manish Jawla
 
MVP

Hi @Hiromi Hayashi ,

This issue is happening for you only, or all the members of your team. Did you try this with different machine or may be your colleague can try again, plus as suggested above try to clear the cache or try different browser,

Regards,

Manish Jawla

UserImage.jpg
Hiromi Hayashi
Solution

Hi all,


This issue was resolved yesterday evening (in Japan time). I believe OutSystems team addressed it. 

I appreciate your cooperation :)

Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.