Hi All,
I have an Outsystems Trial environment. There is a small app that I use. The app is working and I can access and use the app.
Since yesterday I cannot login to the environment on Service Studio or Service Center. The next button just keeps spinning. The environment is not asleep, the password is correct, the environment is not out of 2Gb capacity and I can access and use the app as a user.
So, now I am trying to log a support call with OutSystems to look into this as it seems like the server should be restarted. (Trial environment)
So, after many circular conversations with the new AI gatekeeper on the Outsystems Website, I managed to convince it that I cannot restart the server myself and it then gave me a secret page where I can actually open a ticket, and not just get AI responses.
This is the issue: I need to open a ticket to tell them that I cannot login. To open the ticket I need to give them the environment activation code (mandatory) before I can submit. To get the activation code I need to log in to service center .... and I cannot log in .... which is why I have to open a ticket in the first place.
Does anyone know a life hack to get this ticket created or to get OutSystems to actually help me with restarting a trial environment server?
Any advice please?
Hi @Sammy Raymond ,
You should be able to directly select your personal environment:
After you prompt your question to the AI you can select I need to create a support case .
Thank you for the response, but I do not see the same than you. This is what I do:
Then I get this:
No option here to select personal environment anywhere, and no button to Open a Ticket.
Is your personal environment active? Trial Portal
As for the open a ticket button ,you first need to ask a question.
Yes, it is active. It is not asleep. I can access and use the app that I built.
When I ask a question, I get the button.
When I click the button it asks for an activation before I can open the ticket/
I cannot get the activation code because I cannot login/
I want to open the ticket because I cannot login.
Hello.
Don«t you have a human contact for that trial? That would be the best way.
If not, use your PE Activation Code to open the ticket. There, identify the real server with issues.
If you have the same email on both, it should be accepted. If not, they will reach to the official contacts of the Trial for confirmation. You are probably there.
My question started with:
I cannot login.
It does not help to change my password.
I want to open a ticket so that I can get help to login.
To create a ticket I need an activation code.
To get the activation I need to log in to see it.
I cannot log in,
So I need to create a ticket.
So I need to create a ticket ..... and so on,
So no, I cannot use an activation code.
This is a personal environment trial, so no, I do not have a human contact. I am trying to get a human contact, and not an AI bot.
Personal Environment is one thing, trial is another.
Personal Environment is for people to practice and learn. You can go to Platform menu on top of this page and go to the management page.
Trial is for companies to test and decide to buy or not. For this you may have received an email with someone to reach out to.
Hi Nuno,
Apologies for the confusion. I actually do not know what it is called these days. Everywhere on the OutSystems Website after I am logged in it says Trial Portal and I am always being asked to accept the Ts and Cs for the Trial Portal, so I thought it was the new name. But, this is an old fashioned OutSystems personal environment. Sorry for the confusion, my bad.
If I click on Platform > O11, then I can see my environments URL:
When I click on Manage it redirects me to the login page for Lifetime, which I also cannot login to as it just says my password us wrong - but I am logged in with that account and password on the website and I already changed the password too.
I cannot login on Service Studio, Service Center or Lifetime. But I can log in on the Website. I already changed my password and I am retyping the new password and not selecting it from the suggestions.
I can not log in, I cannot see an activation code and I cannot create a ticket to get help.
So I do not know. I guess I will log the ticket on my actual partner demo account and see if I can somehow bypass this madness.