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Rian Kim
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"Fetch a new environment" button is disabled on Trial Portal - O11 Personal Environme
Question
OutSystems 11
Personal Environment

Hi,


I'm trying to prepare for the O11 Associate Developer certification exam, but I'm unable to get a new Personal Environment.


On the Trial Portal (outsystems.com/Portal/Trial_Portal), my previous Personal Environment (personal-wvdvof8a.outsystemscloud.com) was deleted due to inactivity, and the "Fetch a new environment" button is grayed out and disabled.

I need the O11 Personal Environment to practice with Service Studio for the certification exam.


Could anyone help me understand why the button is disabled, and how I can get a new O11 Personal Environment?


Thank you.

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17 Jun
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2026-07-23 14-34-51
Nuno Reis
 
MVP
Solution

Hello.

There was an issue with the personal environment activation. It is solved now.

https://www.outsystems.com/forums/discussion/106585/personal-environment-was-deleted-due-to-inactivity/



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18 Jun
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2026-03-12 10-32-06
Wahaj Adil

Hi @Rian Kim ,

You can log support ticket with Outsystems Support to sort this issue.
Hope you will get it sorted soon.

Regards,

Wahaj Adil.

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17 Jun
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Nino Gachechiladze

As warning shows click "download backup" and your previous personal environment will be fetched 

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18 Jun
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2026-07-23 14-34-51
Nuno Reis
 
MVP
Solution

Hello.

There was an issue with the personal environment activation. It is solved now.

https://www.outsystems.com/forums/discussion/106585/personal-environment-was-deleted-due-to-inactivity/



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18 Jun
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