Hello everyone,
I went to log into my personal environment on 12th of June and it's simply gone. Disabled, deleted. I'm not even sure which, because I received absolutely no communication about it. No email, no warning banner, no deprecation notice, nothing. One day it was there, the next it wasn't. I was hoping it's a regular maintenance and it will get back online since then, but it is not the case.
I get that personal environments are free and come with no SLA, but wiping someone's work without so much as a heads-up is a pretty poor way to treat your own developer community. These aren't throwaway sandboxes for most of us - they hold real projects, real components, and real hours of work. The least that could be done is a 30-day warning so people have a chance to export what they built.
A few questions for anyone who might have been through this:
- Did this happen to you recently as well, or is this isolated to my account?
- Did you get any notice beforehand that I might have missed?
- Does anyone know what the actual policy is here — is OutSystems quietly sunsetting personal environments?
- Most importantly: is there any way to recover or export the models/applications that were in there? Even a read-only OAP download at this point would be something.
Any insight appreciated.
This issue has happened to a few users recently. In most cases, personal environments were disabled due to inactivity, subscription changes, or platform cleanup. Unfortunately, if the environment is already deleted, there is usually no self-service recovery option available.
Your best option is to immediately contact outsystems.com and provide your environment name, registered email, and the approximate deletion date. Sometimes the support team may still be able to restore the environment or provide OAP exports if the data has not been permanently removed yet.
You should also check your spam/junk folder and the outsystems.com notifications in case any warning messages were missed. If recovery is not possible, you may need to create a new personal environment and restore projects from any local OAP backups or source control if available.
Hello Marius,
How long since the last time you tried to open your O11 PE?
I recently requested a new O11 PE, after many months working with ODC only. For ODC, I receive a warning telling me that the PE will be "shutdown" with a 72h advance. And that's it.
For O11, I don't know yet if something changed, as I am currently using it, but in the past, for O11, you would receive an email about your PE going to sleep (and you could awaken it) if you didn't use it without 15 days, and if you didn't, after 15 days you would received an email saying it has been recycled. In that case the email would have a link so you could download all your assets (but no data) for like 6 months.
If you didn't received an email (it can go to the spam folder, etc), you may try to contact the OutSystems Support to see if there was a change in the police related to PEs or if there was a mistake/bug.
I also think being deleted without warning and without the link to recover the apps already happened to other people (including me, If I still remember).
But PEs support is very limited (if they exist at all). So, you may not be able to do much about it.
My approach is to always keep local copies of any applications I have there. This way, if something happens, I am safe.
Cheers!
Hello.
There are minor changes but:
Anything else, it may be something in your PE (going against T&C or corrupted).
Thank you for replies everyone.
I wasn't keeping track of when was the last time of opening it, but it was not longer than couple of weeks for sure. As I said, I was caught by surprise on 12th of June to see that it's not accessible nor listed on trial portal web page.
I was also familiar with the usually procedures getting a heads up and with options to wake up the environment. Everything that was mentioned is not new to me.
However, there was no warning or heads up this time and there is no way to reach support when it comes to personal environments. I had to submit a ticket for a different environment to get a reply. I received a confirmation about suspension due to lack of usage and then the environment was reactivated. I am still waiting for a complete overview of why the warnings failed and there was no way to wake up the environment by myself.