Dear community,
I'm running a personal application ( reactive ) in O11. However, recently ( not sure when it started as I dont use the application daily ) I started getting timeout errors when logging in. When trying to access the environment using service studio, I get the following error
Cannot open database "RZUPDM022" requested by the login. The login failed.
Login failed for user 'sru_RZUPDM022'.
I checked the status page but I see no outages for my region ( western Europe).
I'm quite troubled by these errors, but also completely oblivious as to what is happening. Can anybody help me?
Kind regards,
Vincent
Hi @Vincent Klijs ,
This error is not related to your Reactive app itself, but to your Personal Environment database.
Since you also mentioned timeouts recently, it’s very likely the environment degraded and ended up in this state.
Go to your Personal Environment page and try to wake it or If that doesn’t work, try creating a new Personal Environment
If the issue persists, you’ll need to open a support ticket with OutSystems, because this is on the platform side and cannot be fixed from Service Studio.
Regards
Hey Goncalo,
Thank you for the quick reply, I checked my environment, and is doesn't seem to be in a sleep mode. I can access the login page for the application, but the login itself throws the error ( didn't mention that apologies) . Could I fic the database without creating a new environment, rI prefer to avoid recreating the environment...
Hello @Vincent Klijs
It seems this is an infrastructure-related issue, and we don’t have access to that level of information.
You’ll need to open a support ticket for this case, as only the support team will be able to help you.
@Vincent Klijs : Please raise a support ticket with OutSystems. Looks like this is something at the infrastructure level which only OutSystems support could help.
@Siya @Goncalo Duarte Almeida As recommended by both of you, I raised a support ticket and the issue has been resolved. Thanks for the input!