I created my Personal Edition infrastructure on Friday.
It has been stuck provisioning/loading ever since.
I only clicked “Create Infrastructure” once, but every time I log in it looks like the process restarts automatically from 0% and stuck at 99%.
I cannot access or delete the environment.
I also cannot use the support portal because it asks for an Infrastructure Activation Code, which I do not have yet since the environment was never fully created.
I already tried:
waiting several days
signing out/in
refreshing
different browser/incognito
keeping laptop awake
Is my provisioning request stuck server-side?
Can someone reset or remove the pending infrastructure request for my account?
Hello.
A problem with PEs was listed in the status page
https://status.outsystems.com/incidents/jmn9ty1qrc65
For most users should be fine now.
You probably got stuck in that situation.
If it was before friday yes, report.
Hello.Yes my infrastructure got stuck on friday. This problem is not yet solved for me.
Hi @Dhanush Aravind Kannan ,
I recommend creating a support ticket here: https://www.outsystems.com/support/portal/open-support-case?ClosedCaseITSMId= .
Hi @Mihai Melencu ,Thank you for replying, i couldn't able to open a ticket because i don't have an infrastructure activation code.