User Group with application presentation

https://www.youtube.com/watch?v=n6J1bOuCQP4&t=2188s

Application to deal with client requests. After the registered client made a request, the consultant responsible can answer the client in a chatting mood. The status of the request changes accordingly with the development of the request. The client and the consultant have access to the request's history. The Administrator manages the users and access to resolution statistics.