eTicket Application

Project that manages technical call tickets, sorting by category, department and technical responsible.

Sending emails in the Application flow when creating a new Ticket

Sending emails in Timers at the end of the day;

Export to Excel

Ticket Feedback

Preview URL

https://personal-xobi2uje.outsystemscloud.com/eTicket/

Email Address: demo@example.com

Password: abcd1234

Required configuration:

1) Email Setup:

ServiceCenter -> Administration -> Email

2) Change Default Value Site Property EmailAttendeeLink to:

"https://Your Enviroment Here/eTicket/eTicketDetailPanel.aspx?ETicketId="

Example: "https://personal-xobi2uje.outsystemscloud.com/eTicket/eTicketDetailPanel.aspx?ETicketId="

3) Change the TermsAndConditions.pdf document in the tab Data -> Resources, as needed, this document is sent as an attachment to the emails sent at the end of the day.